Want to make a complaint regarding a product from us? Send us a picture of the product and explain to us what has happened at help@bounir.com and we'll help you <3

Below is not covered by Bounir's warranty: 

- Damages that have occurred due to wate

Want to make a complaint regarding a product from us? Send us a picture of the product and explain to us what has happened at <a data-fr-linked="true" href="mailto:help@bounir.com">help@bounir.com</a> and we&apos;ll help you &lt;3Below is not covered by Bounir&apos;s warranty:&#xA0;- Damages that have occurred due to water or sun damage, other weather damage, or you dropping the product- Stolen or lost product- Damages that only effect the appearance of the product and that have occurred through normal usage (eg. scratches or flaking color) NOTE! Note that our warranty is valid 6 months from the day you bought the product and damages on your product after this time period will be counted as normal wear.&#xA0;

I want to make a complaint regarding a product

Bounir Support

Here's how you proceed to make a complaint with Bounir.

Complaints

Where is my order?

What is the delivery time?

I received the wrong item

I received a damaged product

I want to add to, change, or remove something from my order

I wrote the wrong address

I want to cancel my order

My Order

What is the cost of shipping?

Shipping

I want to make a return

I want to make an exchange

Returnfee?

Returns & Exchanges

How do I know my payment has gone through?

How do I pay using discount code?

Questions regarding payment with Klarna

Payments & Discounts

Can I use the same card pocket for different cases?

The product I want to buy is out of stock

How does Bounir work with sustainability?

What are the dimensions of the laptop cases?

Product Information

I'm an influencer and want to work with you!

I'm a content creator and want to work with you!

I want to be a retailer for Bounir

Collaborations and Retail